Frequently Asked Questions (FAQ)
1. About Our Products
What products do you offer?
We specialise in medical alert products - personalised medical condition alert cards, food allergy alert cards, silicone medical wristbands, allergy tags and stickers.
Are your products customisable?
Yes! You can add your name, medical condition, emergency contacts, and other details during checkout.
What materials are used?
- Medical Alert Cards: Durable aluminum metal (waterproof & fade resistant).
- Silicone Wristbands: Engraved, waterproof, and hypoallergenic.
- Stickers & Tags: High quality, waterproof, and long lasting.
2. Ordering & Customization
Can I edit my order after placing it?
Once production begins, we cannot make changes. Please double check your details before ordering.
3. Shipping & Delivery
How long does shipping take?
- Processing: 1 - 3 business days
- UK Shipping: 1 - 3 business days
- International Shipping: 7 - 21 business days
Do you ship internationally?
Yes! Customers are responsible for any customs fees or import taxes.
How do I track my order?
Once shipped, you’ll receive an email with tracking details. (If applicable)
4. Returns & Refunds
Do you accept returns or refunds?
Since all items are personalised, we do not accept returns or refunds unless an item arrives damaged or incorrect on our side.
What if my order is damaged or incorrect?
Contact us within 7 days at hello@medandgrace.com with photos, and we’ll work to resolve the issue.
5. Product Care & Use
Can I wear the wristbands every day?
Yes! They are waterproof and designed for daily use.
Are the stickers durable?
Yes! They are waterproof, fade resistant, and long lasting!
6. Medical & Allergy Alerts
Why should I carry a medical alert card or wear a wristband?
These products help first responders, medical staff, and kind strangers quickly identify your condition in emergencies.
Can I list specific allergies on my allergy card?
Yes! You can customise them with specific allergens like peanuts, dairy, gluten, etc.
7. Contact Us
For any questions, reach out to us at:
📧 hello@medandgrace.com
We aim to respond within 48 hours.
